DVDO Quick6r User's Guide download pdf (Page 26)

DVDO Quick

6x2 4K Ultra HD HDMI Switcher

Troubleshooting

Issue

Possible Resolution

Quick

or other sources

turn off unexpectedly.

Quick

or sources

power down when the

TV is turned off.

CEC commands from the TV are instructing other devices to power down when it is switched off. If

this is undesired behavior, uncheck the CEC Enable box in the Advanced settings Menu on Quick

This tells Quick

to ignore CEC commands, which are still passed through Quick

to the sources.

Blu-ray pauses when a

different input on Quick

is selected.

CEC commands from Quick

are instructing other devices to power down or pause when switched.

If this is undesired behavior, uncheck the CEC Enable box in the Advanced Settings menu on

Quick

. This tells Quick

to ignore CEC commands. They are still e passed through Quick

to the

sources.

Slow response in the

menu system or in

system switching.

Uncheck the CEC Enable box in the Advanced Settings menu of Quick

. Excessive CEC

commands can cause unexpected behavior.

Source is not recognized

by Quick

If a source does not cause the corresponding amber input LED to light, indicating that an active

source is plugged in to an HDMI port):

1) If your hardware version is Rev X04 or later (found on the serial number sticker on the bottom of

the unit), use input 5 for that source.

2) If that fails, or if you have Rev X03 or lower, move that source to HDMI input 6.

Then, check the HDMI 6 Power box in the Advanced Settings in the Quick

menu. Some earlier

devices need extra help being recognized.

With the HDMI 6 Power setting enabled and an MHL passive cable connected, Quick

can charge

any cellphone or tablet.

No video.

Check that the source is not forced to a resolution that your display cannot handle.

Check that all HDMI cables are firmly plugged in on both ends.

Try selecting another input on Quick

and then switch back to reset the capability tables.

Make sure the correct output mode is chosen in the Quick

menu: Mirror Mode if using two

displays; AVR via AUX HDMI if an AVR is connected to the auxiliary HDMI output; AVR via S/PDIF if

an AVR is connected to the S/PDIF output.

Try using a custom EDID if your display is capable of 1080p using the EDID Mode in the Quick

Advanced Settings menu.

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DVDO Quick6r User's Guide Page 26

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