DVDO Quick6r User's Guide download pdf (Page 28)

DVDO Quick

6x2 4K Ultra HD HDMI Switcher

Issue

Possible Resolution

Audio Return Channel

(ARC) is not working.

The Audio Return Channel (ARC) depends on a set of instructions passed between the primary

display and Quick

. Since Quick

replaces the AVR as the main switching device in the system,

Quick

has the ability to appear as either a standard switcher or an AVR to the display. First, set up

the TV to allow ARC. Then Quick

can be set to appear as a switcher by turning off the ARC

channel or appear as an AVR by turning on the ARC channel.

In the primary TV menu system, turn CEC on. (Different manufacturers use different brand names

for this function; refer to the TV user documentation for more information on enabling commands

over HDMI.)

In the primary TV menu system, enable ARC, which is usually in an audio menu.

If applicable to your TV, scan for and select Quick

as the primary audio source.

Use Quick

to enable and disable the ARC channel as needed with one of the following methods:

From the Advanced Settings menu in Quick

, choose Send Initiate ARC to start the ARC channel

or Send Terminate ARC to stop the ARC channel. These commands are provided separately in

case your TV needs to see the command more than one time to make the switch.

From the Quick

remote control, press the ARC button one time to enable the ARC channel and

once again to disable ARC channel.

The path for ARC is from the main display into the Quick

Main HDMI output and then out through

the S/PDIF output. When you press the ARC button on the Quick

remote control, the S/PDIF

output alternates between the audio from the selected input on Quick

to the audio from the main

display.

Depending on the types of sources that you have, one input may need to be active on Quick

for

ARC to pass audio properly and for the menu system to be visible.

Be sure that your TV supports ARC and that the connection from Quick

to the TV is from the MAIN

HDMI output on Quick

to a TV input that supports ARC, and that is normally labeled ARC. Not all

inputs on a TV support ARC.

InstaPrevue windows

are slow to update.

PIP windows are slow to

update.

Quick

is slow to switch.

Try moving the InstaPrevue windows to the left or right position.

Upon initial power up and the first use of InstaPrevue/PIP after powering up, Quick

goes through a

discovery process to determine the capabilities and encryption settings of each source, display, and

AVR. Allow all windows to populate one time, and then resume normal use.

Quick

will not power up

properly, or will not

upgrade firmware.

When updating with the Update Firmware button, unplug all HDMI connections from Quick

Remove power from Quick

. Hold the Update Firmware button and apply power.

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DVDO Quick6r User's Guide Page 28

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